# Fix common problems

Last updated: 2026-10-27

> What to do when the app asks you to reload, looks out of date, won't load a page or the map, fails its Offline Check, or holds work that hasn't synced.

Find what you see below and try its fix. Many fixes start from the logo menu: tap your app's logo in the top-left corner.

If the sync icon at the top of the screen shows changes waiting, don't sign out, clear the app's data or reinstall it: those changes still have to reach us. See [Check that your changes synced](https://restorationscope.com/docs/sync-center).

## "New version available"

A blue message at the top left says **New version available**.

1. Tap **Reload app**. The app reloads with the newest version.
2. To finish what you're doing first, tap **Later**. The logo menu then shows **Refresh app**. While changes are sending, files are uploading or you're offline, **Refresh app after sync** is disabled. Once it changes back to **Refresh app**, tap it.

![The blue New version available message with Later and Reload app](https://restorationscope.com/docs/figures/en/app-update-toast.png)

If a whole screen says **A new version of the app is available**, tap **Reload app**. If you're offline, the app asks **Reload the app?** Tap **Keep working**: the app may not open again until you reconnect.

## The app looks out of date

If other people's changes don't show up, check that you're online and let any waiting changes send. Then tap **Force refresh** in the logo menu to load everything again.

![The logo menu: See all Projects, Settings, Usage Manual, Invite QR, Language, Install App, Force refresh, then your name, email and role above Sign out](https://restorationscope.com/docs/figures/en/logo-menu.png)

Not every app has this: admins of apps that bring in records from another system can also tap **Sync now** in the logo menu.

## A page or the map won't load

- If the screen says **Something went wrong**, tap **Try again**. If that doesn't help, tap **Reload app** when it shows.
- If it says **You're offline**, reconnect. The button reads **Waiting for connection** until you do.
- If the map says **Map unavailable**, tap **Try again**. The rest of the page keeps working.

## Offline Check isn't all green

On a phone, in apps with offline turned on, run **Offline Check** from the logo menu while you still have a good connection. Each line that isn't green says what to do. Do it, then tap **Run checks again**. If it still doesn't say **All green.**, contact us before you go. See [Collect data offline in the field](https://restorationscope.com/docs/offline-field-app).

## My changes haven't synced

Tap the sync icon to open the Sync Center. Each change shows its status. When you're online and no sync is running, tap **Sync** to send pending changes. Offline, the button is hidden. You never need to delete a change or enter it again.

![The sync icon with a 3 and the Sync Center below it: 3 changes waiting to sync, each queued, and the Sync button](https://restorationscope.com/docs/figures/en/sync-center-waiting.png)

## Send us work saved on this device

If this device still holds work you saved before your role changed, or we ask for a copy, send one from this device:

1. Open the logo menu, then **Settings**. On a phone, tap the sidebar button beside the page title. No button and **No access to this settings section**? Contact us.
2. Viewers choose **Local Capture Recovery**. Editors and admins choose **Debug** and scroll to **Local capture recovery**.
3. Tap **Upload to Cloud**, and **Upload Unattributed** too if you can.

A message confirms the upload; the work also stays on this device. Contact us, and keep the app and its data until we confirm we have it.

## Details for support

In the RS Field app, editors and admins find the **App version** and **Build number** under **App info** in **Debug**, at the bottom of the Settings sidebar. Add them when you contact us.

## I can't see a record type, a page or a button

What you see depends on your role and your app's setup, and some menu items don't show on a phone: try on a computer. To change your role, ask an admin of your app: see [Add users and set their roles](https://restorationscope.com/docs/add-users).

## The GPS point is inaccurate

If the button reads **Check GPS permissions**, tap it and allow precise location. Otherwise, give the phone a minute with a view of the sky. See [Take photos and GPS points in the field](https://restorationscope.com/docs/photos-gps).

## Get help

**Usage Manual** in the logo menu opens these guides. Still stuck? Contact us with the page you were on, what you tapped and the exact message. For a change that didn't sync, tap it in the Sync Center, tap **Copy details** and paste that in.